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Customer Care
Return & Refund Policy
We want you to love every VibeTint product. Here's everything you need to know about returns, exchanges, and refunds.
Last Updated: January 2025
5 Days
Return Window
5–7 Days
Refund Processing
Free
Return Pickup
1 Policy Overview
At VibeTint Cosmetics, your satisfaction is our top priority. We accept returns and offer refunds or exchanges on eligible products within 5 days of delivery, provided the conditions below are met.
Our Promise
If you receive a damaged, defective, or incorrect product, we will replace it or issue a full refund — no questions asked.
2 When You Can Return
We accept returns in the following situations:
- Product received is damaged or broken
- Product received is defective or has a manufacturing fault
- Wrong product delivered (different from what you ordered)
- Product is expired or past its use-by date at the time of delivery
- Missing item in a bundle or combo order
- Significant quality issue reported with supporting evidence
Important Note
All return requests must be raised within 7 days of the delivery date. Requests raised after this window will not be accepted.
3 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
| Product Category | Returnable? | Reason |
|---|---|---|
| Opened skincare (face wash, serum, etc.) | ✗ No | Hygiene concern |
| Intimate wash / hygiene products | ✗ No | Health & safety |
| Used haircare products | ✗ No | Hygiene concern |
| Damaged by customer misuse | ✗ No | Not eligible |
| Sale / discounted items (unless defective) | ✗ No | Final sale |
| Defective / incorrect product (sealed) | ✓ Yes | Eligible for return |
| Damaged in transit | ✓ Yes | Eligible for return |
4 How to Initiate a Return
Returning a product is simple. Follow these steps:
1
Contact Us Within 5 Days
Email us at support@vibetint.in or WhatsApp us at +91-9023945220 with your order number.
2
Share Photos / Video
Attach clear photos or a short video of the product showing the issue (damage, defect, or wrong item).
3
Return Approval
Our team will review your request within 24–48 business hours and confirm eligibility.
4
Product Pickup
We'll arrange a free pickup from your delivery address. Please pack the product securely in its original packaging.
5
Refund / Replacement Processed
Once we receive and inspect the product, your refund or replacement will be processed within 5–7 business days.
5 Refund Information
Approved refunds will be processed to the original payment method:
| Payment Method | Refund Timeline |
|---|---|
| UPI / Net Banking | 3–5 business days |
| Credit / Debit Card | 5–7 business days |
| Cash on Delivery (COD) | Via bank transfer in 5–7 business days |
| VibeTint Store Credit | Within 24 hours |
| Wallet / Razorpay | 2–4 business days |
COD Refunds
For Cash on Delivery orders, refunds will be processed via NEFT / bank transfer. Please share your bank details when raising the return request.
6 Exchanges
We offer exchanges for defective or incorrectly delivered products. Exchanges are subject to product availability. If the requested product is out of stock, a refund will be issued instead.
- Exchanges must be requested within 7 days of delivery
- The product must be in its original sealed condition
- Exchanges are valid for the same product or a product of equal value
- Shipping for exchange is free of charge
7 Order Cancellations
You can cancel your order before it is shipped:
- Orders can be cancelled within 12 hours of placement
- Once an order is shipped, it cannot be cancelled
- To cancel, contact us immediately via WhatsApp or email
- Prepaid order cancellations will be refunded within 5–7 business days
Post-Dispatch Cancellation
Orders that have been dispatched cannot be cancelled. You may initiate a return after delivery if you are not satisfied with the product.
Need Help With a Return?
Our support team is available Monday–Saturday, 10 AM to 6 PM IST.
